Council will take part in project for improvement

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Posted by The Journal on Oct 16, 09 08:58 AM in Councils

Northumberland's council has been chosen as one of nine in the country to take part in a pilot scheme on local authority performance.

Northumberland County Council has been awarded ÃÂ£100,000 to help it take part in the project, which aims to help authorities tailor their services to meet customers' needs.

Over the coming months the council will be speaking to its staff, customers and partners to find out how it is performing, particularly in the areas of planning, neighbourhood services and children's services.

It will be reassessing how its services meet customer needs and where areas for improvement are identified, the authority will work to deliver them.

The idea for the pilot scheme came from an independent review 'Getting it right, and righting the wrongs' which was commissioned by The Department for Communities and Local Government to look at how to provide excellent public services. The review called for all councils to look again at how they deal with the public to ensure that they are providing the best possible services.

Steve Stewart , council chief executive, said: "We are delighted to have been selected to take part in this programme.

"We want residents to feel included, informed and better connected to the council. This opportunity will enable us to work with partners and customers to provide services focused on the needs of individuals and their families, while shaping the services we provide to better meet the needs of Northumberland's diverse communities."

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